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LatusPoint IT Support Services

Our Support Services division represents a specialized offering within the disciplinary fields handled by LatusPoint.  Our support packages help you manage, monitor, and maintain your information systems beyond the scope of the our premier Consulting Services, and are meant to provide long term added-value to our clients.  By utilizing our managed services approach, our clients are able to more fully realize their relationship with us, and we are better able to recognize the area's in which we can most effectively provide value to our clients.
 
 
LatusPoint Virtual Helpdesk Solutions allows our clients to cultivate an outsourced best-of-breed help desk experience for their employees that offloads the extraneous costs normally associated with deploying such a service in-house. Additionally, our Homeshored solution eliminates the cultural and language barriers often associated with outsourced solutions. Monthly reporting allows our clients to identify and track problematic trends and training opportunities so that the department can be pro-active in executing their core-functions.

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Virtual Helpdesk Services
 

LatusPoint System Monitoring Services allow our clients to offload the critical, but time consuming and expensive task of monitoring their IT infrastructure.  We understand that you can’t manage what you can’t measure.  We monitor our client's systems for them, notify them of any anomalies, and remediate them if desired.  LatusPoint Engineers then compile the collected data for submission back to our clients on a monthly basis, which allows them to identify troubling trends and proactively work to  prevent outages.

 

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System Monitoring Services
 

LatusPoint System Maintenance Services address the cost of maintaining your network and server systems as they grow to meet the needs of the organization. These systems must be regularly patched to eliminate security vulnerabilities. Countless logs must be reviewed, and issues must be remediated. For the Enterprise, outsourcing these tasks represents an opportunity to cut costs and re-allocate valuable internal resources. For the SMB, the same ensures that these tasks are actually completed in the absence of a full IT staff.

 

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System Maintenance Services